Last Updated: May 1, 2023
At rujufu, we are committed to ensuring your satisfaction with our educational materials. We understand that sometimes a product may not meet your expectations or may arrive damaged. This Refund Policy outlines the conditions under which we offer refunds, replacements, or exchanges.
We accept returns of physical products within 30 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
We offer full refunds for physical products in the following circumstances:
Due to the nature of digital products, we generally do not offer refunds on digital downloads once the download link has been accessed. However, we consider refund requests for digital products in the following circumstances:
Important Note: Once you have downloaded or accessed digital content, your right to cancel may be lost as you have started to use the service.
For any subscription-based services:
The following items are non-refundable:
To initiate a return, please follow these steps:
We recommend using a trackable shipping service or purchasing shipping insurance for items of value.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days for the refund to appear on your statement.
If you haven't received a refund within the timeframe specified above, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of these and you still have not received your refund, please contact us at [email protected].
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, send us an email at [email protected] and follow the return instructions above.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (you received an incorrect or defective item).
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged items and packaging. We will work with you to resolve the issue promptly, either by replacing the item or providing a refund.
If you are a customer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
Exception to the Right of Withdrawal: The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
If you have any questions about our Refund Policy, please contact us at:
rujufu
24 Evans Canyon North
Gavin, PO6 4FH
United Kingdom
Email: [email protected]
Phone: +446146823277